1. CAN I EXCHANGE MY ORDER?
Yes. We are happy to accept your setback for an exchange within 7 days, as long as it has not been opened, worn, or tampered with. For any price differences of the exchanged items, we will charge you extra or credit back the overcharge. Custom made orders can't be exchanged and returned except for our mistakes.
2. DO I HAVE TO PAY FOR THE SHIPPING OF MY EXCHANGE?
Yes, you are responsible for all exchange shipping costs.
3. WHEN WILL I RECEIVE MY EXCHANGE?
We will send you the exchanging hair after we have received, inspected and confirmed that the returned hair not used. All customers must contact us after sending the package back and provide us with the tracking information of the set being sent back, in order for us to place the order for your exchange. It takes 1-2 business days to process all orders from the moment we place it in our system. US orders take 3-5 business days to be delivered with standard free shipping.
4. HOW CAN I RECEIVE MY EXCHANGE FAST?
You can place a new order online; we will send your new purchase after payment received. When we receive and process the eligible returned product, we'll issue the refunds or store credit that has no expiry date.
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